Waited 4hr 30 mins to be served at airport

We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.

Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage

The car was very good and service acceptable. Would use the service again.

Very good

1,5 hours waiting to get the car at Bordeaux airport. No childseet was provided, allthough I booked it in advance. At dropping off the car, there was no inspection. Still after 3 hours I received an email to pay 260 Eur due to scratch on the car. That damage I did not do, this is unacceptable and I will take legal action.

Platform is ok.

It took 5 hours to rent the car and everything was as vague as can be. The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues. I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.