Waited 4hr 30 mins to be served at airport

Waited for a long time because the car was not on the system at the desk despite me having an email confirmation. Not even sure who the car was supplied by - Rhodium, Ace or Gold Cars? Waited for an hour for this to be rectified with a preganant girlfriend. Lady at the pick up desk was rude and unhelpful, I was told I was 'lucky you dont have to wait longer'. Aggressive attempts to sell insurance add ons. Eventually collected the car which was dented, scratched and dirty inside and out. Was told 'you are lucky its scratched because then its less likely you'll be charged for scratches that you cant even see when you bring it back'! In summary, a poor start to our holiday. Won't be using again.

Easyrentcars seemed to work well.

Online this company seemed the cheapest but I could only pay a £17 holding deposit for the car. When I completed the booking in Bordeaux the actual cost was equivalent to the other hire companies. The staff were nice & the pick up was in terminal and the car was clean and new.

Over 40 minute wait to be seen at the counter. Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused. Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.

Website was easy to navigate. Good price.

Counter staff helpful - getting the car and dropping off too slow due to lack of staff

Platform ok - didn’t get a price drop

I booked a car through Ace whose local agents showed as Rhodium. In fact they were using, in my opinion and that of scores of people, the worst car hire company in the world - Goldcar.

As a booking platform it was very good except the information about the company they use was totally and unforgivably incorrect.