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Live chat Email us Service Code: 5631903263
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Spend the extra money not to rent with ACE, it will be worth it

Reviewed: Mon, Jun 24, 2019
About ACE: 5.7 /10
ACE was dire. The pick up took over an hour. After a flight with a 6 month baby and a 5 year old, this was far too long to wait to get to the desk to be served. English was poor, and it was a battle to convince them of the insurance I had already paid for with AXA via Easyrent. They even tried to con us out of 20 Euros for petrol to fill up saying the nearest petrol station was over 30km away from the airport. I had been to the airport several times and the petrol station that was 5km away has always sufficed.
Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

W.Holland

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Sep 3, 2019
“awful”
About ACE: 4.0 /10
Terrible service, tried charging me over twice the price of fee i agreed on the internet, tried selling me insurance i didnt need and lied and told me my insurance didnt include things that it obviously did. Charged me more for bringing car over border to spain from france than they should have. Charged me for 7 days(full rental time) even though i was only over in spain for 2 days. Was a very stressful experience. had to argue for 30 mins at kiosk.

P.Foulk

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Aug 14, 2019
“Insurance more expensive than rental, car picked up at night it was dirty and staff useless”
About ACE: 4.3 /10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

J.Murray

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Aug 5, 2019
“Couldnt get any more negative.”
About ACE: 6.7 /10
Waited 3 hours to get car, staff on desk were useless just saying it takes what it takes. Will never use again. The drop off was also terrible, staff ignoring me, badly signposted to return the car - whole pickup and dropoff process terrible.
About QEEQ: 7.0 /10

p.goux

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Economy | Volkswagen Polo or similar
Reviewed: Fri, Aug 2, 2019
About ACE: 8.7 /10
The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.
About QEEQ: 10.0 /10

K. Dexter

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Mini | Fiat 500 or similar
Reviewed: Sat, May 18, 2019
“Car and staff fine - price increase not happy with”
About ACE: 9.0 /10
The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash
About QEEQ: 8.0 /10

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