Quick rental and good cars. Free upgrade...

The car was in good condition, but the company is relatively small. Service was average, and they tried to upsell insurance.

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.

Good and clean car! BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.