BAD EXPERIENCE WITH THE CAR HIRE - CASE STILL OPEN

P.Mangiarini

Italy

Reviewed: Tue, Aug 6, 2019

About Locauto: 3.3 /10

Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was: - unable to read the card correctly - unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients..... So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude

About QEEQ: 8.0 /10

Economy | Fiat Panda or similar

1 days rental

Relevant Reviews on Locauto in Italy

Muriel Aldington

Italy

1 days rental

Locauto

Rome

Italy

Reviewed: Sun, Aug 17, 2025

About Locauto: 8.0 /10

The car pickup experience was good, but the exchange process was disappointing. The fuel tank was not fully filled when picking up the car. Before returning the car, we refueled at a gas station about 40-50 kilometers from the highway exit, but the rental company claimed the fuel level was insufficient and wanted to charge 80 euros. We had to drive out again to refuel, which only cost 8 euros. Lesson learned: refuel closer to the city area before returning the car. Additionally, during the vehicle exchange, they inspected the headlights for damages and falsely accused us of using the wrong type of fuel. We argued strongly, and they eventually dropped the claim. Tips: Take a photo of the fuel gauge when picking up the car, and keep the fuel receipt for proof.

About QEEQ: 10.0 /10