Booking ok

No parking on returning car.

All good

Staff didn’t have a clue about several things. Couldn’t find a car for us, couldn’t explain the requirement for all the additional charges, had to change the car so had to wait longer, car was battered. Charged us a diesel tax fee but gave us a petrol car! Awful

Hoping we can get a refund for the additional charges we incurred not mentioned in the booking

Waited ages to be served. Once serves we have a very rude lady. Wanted to charge me airport location tax dispute taxes being included in the chargw.. says it's not included as cheap rate and says in terms on goldcar website. Lady then said I had to pay fuel surcharge of €135 which is refundable if return full. That was fine. Then she said I had to take out there personal insurance. Explained I had insurance excess which she said wasn't going to cover their rental which was utterly rubbish. After 30mins had passed, she reluctantly took the €1400 blocked swipe of my car and we was on our way. Very very rude and told me not to shout at her which I honestly wasn't doing. She was mis-selling which not give me all options. I assume they are on commission. Kept saying that a 5p dent or a scratch would cost €700. I'm a careful driver having driver loads of hire cars before and never had so much bother getting a car. It was almost 11pm at this point. Once it was sorted, the car we got was nice and did the job. It was cheap for a reason .. there is no customer service. Be warned there might be hidden charges so also check goldcar website. There rating is also low and branded as robbers. It's true. Will never use again.

Car was a right banger with that many scratches and dents I went back into airport to be shown the paperwork showing all the marks. Got told I needed to pay 8% tax on vehicle and airport tax. Cost me £152 and was told if I didn’t pay that the car hire would be void after 6 hours. So had a choice of either paying it or standing there for 6 hours then not getting car. I have since received £117 back for fuel. When picking up my mother in law asked a few different car hire companies about this tax and they said they had never heard of it. NEVER AGAIN WILL I USE GOLD CAR.

Like: Quick service and easy pick up
Dislike: I didn’t got the reserved car