Avoid Thrifty

I arrived at Thrifty around 9pm on Friday and didn't receive my vehicle until after 2 am Saturday morning. I had booked a pickup due to all the large luggage we would be returning with but received a Ford Explorer instead. I will have to return to California to pickup more luggage we had to leave behind as a result of not getting the pickup we had booked. The staff did not provide any details on why it took so long other than to tell us they were operating with a skeleton crew. On a busy Friday night??!! Further when we called to ask if we could swap out the Ford Explorer we were told there was one in Santa Barbara, 60 miles from our location but as it turned out, that Thrifty location no longer existed.

Pickup and drop-off were very convenient, and the staff was very friendly and nice. Great value for the price.

The original car that was rented (VW Jetta) had very stained cloth seats. Fortunately, we were given the choice of another car (Chevy Cruze) which was acceptable.

Generally satisfactory. Only issue was that the booking confirmation given to me never appeared in Thrifty's website causing me to wonder if the reservation was legit. In the end all worked out.

Dislike: My reservation through Easy Rent Cars was unusable, as it was intended for those with international drivers licenses. This was not noted anywhere on the reservation, but this is what I was told when I went to pick up the car.

Like: Got upgraded
Dislike: Return directions