The overall experience of picking up and dropping off the car was quite good.

Excellent

It’s incredible to me that, after years and years in business and with the availability of incredible technology, it still takes 10+ minutes to pick up a car. Four people at the desk and 20 people consistently in line. The wait is not only painful but incredibly frustrating because it doesn’t need to be that way.

I enjoyed ease and speed Thrifty representative provided me upon receipt and dropoff of my rental. I honestly do not know how the experience could be better.