You’re understaffed and do not appear to check vehicles mechanicLe status.

I was surprised at the uncleanliness of the vehicle. Dirty seat, windows and console.

Very professional!

They had sold out all the cars when we landed at JFK, even my car that was prepaid in full 2 weeks in advance....then after calling a Supervisor they find us a car with oil service pending and the car key Fob was in low battery we couldn't even locked the door or opened we had to buy a battery to keep driving our way, the front window didn't wash had like an oily sticky dirt impossible to drive when it get fogged.

Pressured into buying E-Zpass ($270) by 3 staff members saying there are NO cash tolls ANYWAY in NY. Totally incorrect. On return when I questioned this they changed their story to “nearly” no cash tolls in NY. When we said we’d take our chances, they threatened with a $25 admin charge for each billed toll! Also tried to up sell us with the car but it was clear they didn’t have what we booked on the property! Not nice when travelling long haul with a baby!! Also tried up selling insurance & roadside, even though I showed them the details of already having this through EasyRentCars. They pretty much said it’s not worth the paper it’s written on!