There were at least 10 people waiting for a car at the counter and only one rep to process car renta

Very satisfied

At the location, they tried to upsell me, claiming that California roads are difficult to navigate and suggesting a safer SUV upgrade for an additional fee. Their sales pitch was hard to refuse. Then they said I could choose any car between spots 60-99. A lot of misinformation followed, and I accidentally drove off in a car someone else had reserved. I couldn't exit the parking lot after scanning the QR code and had to return the car. The entire car rental process took almost 2 hours. In the end, I decided not to go with the SUV upgrade, got a refund for the price difference, and rented the sedan from my original booking. They gave me a car that's a tier higher than what I initially booked, which was a pleasant surprise.

Our Chevy Malibu was quite good. It was a more experienced rental car with a few dings. I worried we might get blamed for some of those, but we did not. Our helper at the rental desk was very friendly and helpful. The return was made with no trouble at all.

I shopped around, but booked with Qeeq / EasyRentCars because we actually got a bigger, better vehicle at a lower price. This is my second booking with EasyRent and both have provided the best value I've found. I hope you can keep it up!

The agent talked us into an upgrade which was not much more and we really enjoyed it.

It was Easy. No hidden fees. Appreciate the service.