There is a limited daily mileage at the original car so that I need to add much money to change to another car for unlimited mileage as I need to drive to Manchester. No clear instruction in the airport for the shuttle bus to this Green Motion Pick up which is far away from the hotel.

i went with Greeen Motion because of the cost but would absolutlely never use them again. Although they appear to be cheap there are a lot of hidden costs that should be highlighted. The use of the Hopper Bus to get to the hotel to pick up the green motion car was expensive costing 6 GBP per person. On a return trip for 4 people this adds on a cost of almost 50GBP. On arrival, there was an incredibly long queue. We had to wait over an hour and a half. All the customer service agent could say was that it was lucky we weren't hear last weekend because people waited over three hours. They boasted to being the busiest car rental place in Heathrow but didn't have enough staff on. When I arrived there were 4 members of staff serving and then 2 left as they finished their shift despite the long line out the door. The manager was more focused on "getting some atmosphere in this place" and went off to find some speakers and hook these up to play music instead of helping to serve the queue. There was a lot of repetition in giving information that was already supplied on booking. The process was slow and full of staff trying to sell further insurance and cover packages. Things that are standard at other car rental companies are extras here. Eg. additional driver is 10GBP per day. The standard insurance package is low and the excess was over 1400GBP as opposed to 300 for normal rental companies. The staff were not very professional in their demeanour, chatting and gossiping throughout. They were clearly over worked and fairly fed up with their lot. When I had to take the car back early due to a medical emergency I wanted to contact them directly to talk about extended cover etc and I could never get through to them. I had to resort to driving to Heathrow to discuss options with them. they could not extend me cover to Europe and could not offer me a refund for unused days despite me having proof of a medical emergency.

Green Morion would not take any responsibility for my booking contract as I had booked through a 3rd party. Even though Green Morion was the hire company linked to my booking. I found the staff at the check in desk with an attitude and also trying to charge me for extras which I didn’t need and what a I believe were included in my contract booking. When I went round to collect my car I asked for copies of my documents and was told they would be emailed to me. I said that wouldn’t happen as the check in member hadn’t asked or clarified any of my details. Lack of attention to detail. The manager was helpful in resolving this for me. I also had booked a manual and received an automatic which I then requested to have changed.

The interior cleanliness of the vehicle let down the overall impression of the car.

Straight forward Easy rent booking. Cant ask for more.

Basically they advertise a price for a certain car, which you reserve online, you get there on a shuttle bus from Heathrow after a flight with all your luggage so you are trapped.. You wait for ages as many disgruntled passengers are querying with two staff members, you then have your turn. Basically the car you thought you were renting is not available, they offer a substandard car or another at a much much higher price... You then have to take out insurance at about 28 pounds per day, you also have to pay extra for more mileage. If you don't take higher premium you get stuck with shit crappy car for a family of 5 as no others... If you take expensive insurance out magically a car that can accomodate the five of you appears... Total farce, the guys behind the counter sound like robots, just churning out the same sentences to everyone, not one person in that car rental office left with a smile on their face. Every customer left feeling fleeced and pissed of!!! AVOID at all costs............