Tried to charge £50 extra for unlimited mileage. £3k deposit really, then had to pay extra for insur

We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.

Waited nearly 2 hrs at pick up desk then had a very unhelpful member of staff at the outside desk where you pick up car keys the lady handing out keys through them at me and couldn’t tell me where car was will not be using ace again

Did not get the car I originally booked and ended up paying a lot more than expected!!

The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash

The collection desk was much improved from the previous occasions and there was not too much up selling and threatening by hard selling the extra insurance for damages. I have already bought my own annual insurance for this at a fraction of the price charged by Easy cars and others. The car was ready but a bit frustrated that I had to get marks added that were not shown - makes me suspicious. Also marks of the inside was 'not included' which didnt sound right . The gent at the handover was top class and very helpful - a credit.

Didnt use