Very satisfied, thumbs up!

The car rental office is outside Catania airport, together with ABIS, but not far. As I arrived at 11:45 PM, I was worried they might be closed, but an attendant was still there and wasn’t impatient at all. Although the vehicle was not what I had initially expected, it was late, and I couldn't argue about it, as it was QEEQ's fault. Overall, I am satisfied.

Car assigned was below my expectation and counter staff did not clearly explained, but only said "car for you is Fiat 500 and because you want a auto transmission car". She is very rude and bad attitude and raised her voice at me, Despite i was not rude to her except that i feel cheated when she told me i got a Fiat 500. I got no choice but to accept it and when i go by myself to collect the car, i realise it is Fiat 500L. She could have explained it properly.

We had booked a small van with a standart transmission because there was 4 of us with a lot of big luggage. When we got there, they only had a small van with an automatic transmission and they wanted to charge us $25.00 Euro per day extra. We ended up getting a SUV that barely fit all of our luggage. It was not what we asked for!