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Customer service of ACE rentals was good. The car unfortunately had a few issues

Reviewed: Wed, Aug 28, 2019
About ACE Rental Cars: 6.3 /10
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
About QEEQ: 10.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

Annabelle Robeson

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Reviewed: Wed, Mar 26, 2025
About ACE Rental Cars: 8.0 /10
Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.
About QEEQ: 8.0 /10

Theodore MacAdam

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Reviewed: Sun, Aug 19, 2018
About ACE Rental Cars: 10.0 /10
No upselling

v.latifi

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Sun, Jan 12, 2020
“ace, as part of hertz, is much less than what I expected.”
About ACE Rental Cars: 5.7 /10
They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.

FWP-NL

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, May 22, 2019
About ACE Rental Cars: 6.0 /10
Poor counter service at Ace. Car seats dirty.
About QEEQ: 8.0 /10

S.Zuercher

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sun, Mar 17, 2019
About ACE Rental Cars: 9.7 /10
The only disadvantage of ACE Rental Cars was their pick-up-location. Since i booked the car not directly after my flight, i had no shuttle-bus. And there's no public transport going to ACE Rental Cars. So I needed to walk 30 minutes. But all in all i am very happy with ACE and would do it again.
About QEEQ: 8.0 /10

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