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Customer service of ACE rentals was good. The car unfortunately had a few issues

Reviewed: Wed, Aug 28, 2019
About ACE Rental Cars: 6.3 /10
The customer service was good, after we eventually figured out where the shuttle picked up from. The automated directions were very unclear. The car smelt like an ashtray and evidently had previously had a heavy smoker in it which was a bit much. The breaks worked but sounded like the pads were getting thin.
About QEEQ: 10.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

Payne Camilla

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Reviewed: Mon, Feb 12, 2024
About ACE Rental Cars: 10.0 /10
Very good
About QEEQ: 10.0 /10

Nicola Billy

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Reviewed: Sun, Sep 2, 2018
About ACE Rental Cars: 8.0 /10
The rental cost is cheaper than other companies and the car is decent. Good value for money.

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Compact | Mystery car or similar
Reviewed: Fri, Sep 9, 2022
About ACE Rental Cars: 5.0 /10
Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.
About QEEQ: 10.0 /10
Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Thu, Feb 13, 2020
“Cheap rental but needs to work on customer service”
About ACE Rental Cars: 7.0 /10
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
About QEEQ: 10.0 /10

M.Darmanin

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, Aug 7, 2019
“I will have no hesitation in renting from EasyRentCars again.”
About ACE Rental Cars: 7.0 /10
Pick up from airport was ok. The staff could look a bit more enthusiastic and professional. I don’t mind the premises as I prefer to have a good price on the rental. The car had more damage than was originally listed and the upholstery was so incredibly stained.
About QEEQ: 8.0 /10
The rental process was very smooth.

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