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Search for Routes Car Rentals in Vancouver

very bad customer service

Reviewed: Sat, Aug 31, 2019
About Routes: 5.0 /10
Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.
About QEEQ: 8.0 /10
Dodge Grand Caravan image
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Vancouver Airport

P.Esquivel

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Medium SUV | Jeep Wrangler or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Fri, Mar 5, 2021
“Seamless!!”
About Routes: 8.0 /10
Normally great, but unfortunately their shuttle driver was not available when I dropped off the vehicle, so I had to take a taxi to the airport
About QEEQ: 10.0 /10
Great app! Can not say enough positive things about my experience. I definitely have been recommending you to friends and family!
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P.Wilson

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Medium SUV | Nissan Rogue or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Nov 20, 2019
“Easy car rental good, actual car rental company not so good”
About Routes: 6.7 /10
Vehicle exactly as booked. Pick up process was took about 10 minutes but getting the car took another 15. AND it wasn't clean. Had to wait an extra 5 minutes for a wash and the floor was not vac,d, windows dirty. For the price, good value, but Routes needs to streamline their operation. Drop off took about 15 minutes as that was also another painful process. Shuttle service was good comparable to others. Also make sure you have a copy of your insurance
About QEEQ: 10.0 /10
Top marks, process of booking was simple and easy to use

L.Chan

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Economy | Toyota Yaris or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Sep 18, 2019
“Pick-up and Drop off Need to Improve”
About Routes: 6.3 /10
The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.
About QEEQ: 10.0 /10
The app is easy to use. Will continue.

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Intermediate | Nissan Sentra or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Thu, Sep 12, 2019
“Pretty darn good.”
About Routes: 9.0 /10
The moaning and groaning from all the customers at pick up is a little contagious. Most people I spoke said "never again"...but I got really nice car, the rate was very good, and they even bumped the mileage allowance for me. So will use them again.
About QEEQ: 8.0 /10

S.RAINA

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Medium SUV | Jeep Cherokee or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Aug 28, 2019
“PATHETIC, RIDICULOUS, LONG WAIT for PICKUP, LONG WAIT for DROP-OFF, MISMANAGED rental agency”
About Routes: 3.0 /10
The car was pathetic and very old!! The ROUTES rental agency was over-booked and over-crowded and completely mis-managed. No person knows what he/she has to do and every person does every thing. People keep waiting and shouting but nothing happens. Very less staff to manage so many cars. If you are BC resident you have to deposit $1000 and God knows when they return it back and the credit card is on hold due to this, seriously ridiculous, unprofessional and unethical!!!
About QEEQ: 8.0 /10

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