Europcar Verona - Airport - Villafranca Review: Pickup/Drop-off Excellent, Cleanliness Very good, Customer Service Ver......

Mr Hedges

Italy

Reviewed: Wed, Sep 4, 2019

About Europcar: 8.0 /10

Long wait at Verona airport on arrival, as 4 people in queue, and only 1 person working. We had prebooked, but had to wait behind people who had not. Appreciate it was Sunday evening, but Hertz had 2 people serving and no queue. Air con in pick up queue was not on or not working. Vehicle selected was a Peugeot 308 estate which has a 660L boot, but I was provided with a Fiat 500L which has a 455L boot - 205 litres less ? Appreciate vehicle make cannot be guaranteed, but how are these vehicles in the same class ? Offered a Volvo estate for another 140 EUR, but an equivalent size car or bigger should be offered at no extra cost. Return of vehicle much better. 2 people serving, and no queue. Process took less than 10 mins.

About QEEQ: 10.0 /10

Easyrent was very good, easy to use, and cancel and re-book for a lower cost with vouchers and price variations. Got around £50 off the initial price booked many months ago.

Compact | Peugeot 308 Estate or similar

14-day rental

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Greg Gunter

Italy

4-day rental

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Rome

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Reviewed: Sun, Mar 23, 2025

About Europcar: 8.0 /10

Satisfied

About QEEQ: 10.0 /10

Roderick Crofts

Italy

3-day rental

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Reviewed: Sat, Apr 15, 2017

About Europcar: 6.0 /10

Italy

3-day rental

Mini | Citroen C1 2 Doors or similar

Reviewed: Thu, Feb 20, 2020

“Good value for money, fast booking process, hard to find parking(for drop-off)”

About Europcar: 7.7 /10

The counter staff was helpful but we have argued on what`s included and not included. He tried to upsell (full insurance) even if I have explained I have the Axa Insurance booked through easyrentcars.com website. I have asked if the car is equipped for winter, the staff at the counter said I don`t have included chains in my booking and I need to pay other 6 euro/day. I have showed again my booking details, then he said I have included everything I needed. I left the airport, went on the highway and I have seen the snow chains are mandatory (even if there was no snow). Luckily, our friends were using their car and having spare snow chains in case the police would stop us. At drop off (drop off opens only at 9:00 so I had to wait in order to get my car checked). I wanted to wait because in Rome Fiumicino I had a bad experience with the check-up. Overall, I liked Europcar, but I would have preferred a bit more transparency regarding the snow chains.

About QEEQ: 10.0 /10