Wait was too long for pick-up

Confusion and wrong key made a car change necessary and took nearly an hour to get car and exit facility.

Very helpful staff member. The staff members dealt with some customers ahead of us that took longer so it slowed down the process of checking-out.

It was good and I think saved us some money. The vehicle was nice.

Waited forever and a day to get our car. My husband has Parkinson- not handicap friendly.

Initial wait at pick up of 40 minutes. Twenty more to pick up vehicle. Intermediate was a KIA Soul with over 60,000 miles, which soon produced brake noise. This deteriorated into serious brake issues. Roadside Assistance was the best part. George was truly helpful and followed up. Return of the vehicle required a trip of a 100 miles with worrisome brakes. Exchange was to same vehicle type with same amount of mileage and numerous dings. At return, the line at the pickup counter was even longer than when we first rented. This location needs more help on weekends.

Front desk staff at Denver is almost always crappy, car had smoker smell and the shuttle service takes to long at pick up at DIA