Booking was easy

Waited over 30 minutes for the shuttle to the pick-up location. Then another 90 minutes in line to get our car. Then when I got to the counter, I was told they didn’t have the size vehicle I reserved. I was offered a smaller car which didn’t handle well going through the mountains. They offered it to me at a lower price, however it was the current rate of the size vehicle they gave me so no real discount for their mistake. Cancelled foxx for an upcoming trip and will never use their company again.

Two people at the counter 40 people in line 1st two cars were unacceptable came back the next day and got a decent car. Only excepted the second car the night before because they ran out of cars!

The car wasn’t ready when I got there. It had to be cleaned. Our flight was late and I had to drive two more hours to my destination. It would have been nice to have had it ready. However, the car was what I expected and customer service at the counter was knowledgeable

Queued for ages. £280 booking became £660 after add ons. Tolls - advised penalties. Never actually went on toll road. Collision damage waiver - bought through EZ rent - Fox advised that it was not at minimum legal level so added their own.

Initial wait at pick up of 40 minutes. Twenty more to pick up vehicle. Intermediate was a KIA Soul with over 60,000 miles, which soon produced brake noise. This deteriorated into serious brake issues. Roadside Assistance was the best part. George was truly helpful and followed up. Return of the vehicle required a trip of a 100 miles with worrisome brakes. Exchange was to same vehicle type with same amount of mileage and numerous dings. At return, the line at the pickup counter was even longer than when we first rented. This location needs more help on weekends.