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terrible service from Enterprise at Glasgow airport....

Reviewed: Mon, Sep 9, 2019
About Enterprise: 5.3 /10
Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.
About QEEQ: 10.0 /10
no problem and all went well
Full Size Van | Volkswagen Sharan or similar

Relevant Reviews on Enterprise in United Kingdom

Barlow Pigou

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Reviewed: Sat, Aug 23, 2025
About Enterprise: 10.0 /10
Good.
About QEEQ: 10.0 /10

Bart Ernest

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Reviewed: Tue, Mar 18, 2025
About Enterprise: 8.0 /10
Good service attitude, no sales pitches, and convenient return process.
About QEEQ: 8.0 /10

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Mini Van | Renault Kangoo or similar
Reviewed: Wed, Jan 15, 2025
“Smooth and easy rental. Recommended.”
About Enterprise: 10.0 /10
Brand new car and excellent customer service.
About QEEQ: 10.0 /10

Rosalind Black

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Reviewed: Tue, Jul 30, 2024
About Enterprise: 10.0 /10
The reception was warm and efficient, and the car was in good condition.
About QEEQ: 10.0 /10

Julia Dryden

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Reviewed: Fri, Jun 10, 2016
About Enterprise: 10.0 /10
The store was easy to find, the service was good, and they were very patient.
About QEEQ: 10.0 /10

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