Decent.

Overall satisfied, but the originally booked Volkswagen was replaced with a Fiat.

The overall service was okay, and the rental staff could speak English. The condition of the Audi Q5 was also good. When renting the car, the staff asked if I wanted to purchase their full insurance. They also told me that the rental car already came with full insurance. However, if I used the full coverage I bought from QEEQ in the event of a claim, I would still need to pay upfront, and QEEQ would reimburse me later. To avoid the hassle, I decided to purchase an additional full insurance directly from the rental company. Other issues mainly stemmed from the staff's use of slightly incorrect English vocabulary. However, even with that, their English is considered quite fluent for Italy.

The rental desk is located on the underground level of the airport. The process is very quick.

Despite pre-booking a car for 10am we had to wait over 2 hours for the car. Service throughout pick up was appalling.