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Easy to complete the hire good price, poor rental company

Reviewed: Tue, Sep 24, 2019
About Europcar: 6.7 /10
An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.
About QEEQ: 10.0 /10
Easyrentcars made it very easy to complete the hire, with a very competitive price. Would definitely use again, hopefully not with Europcar
Economy | Vauxhall Corsa 2 doors or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Marcia McCarthy

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Reviewed: Wed, Mar 5, 2025
About Europcar: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Ives Barton

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Reviewed: Tue, Mar 10, 2020
About Europcar: 2.0 /10

Harold Kellogg

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Reviewed: Fri, Jul 29, 2016
About Europcar: 10.0 /10
The Europcar staff had a great attitude and were very efficient. The car they provided was new and the driving experience was pleasant.
About QEEQ: 10.0 /10

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Economy | Vauxhall Corsa or similar
Reviewed: Mon, Aug 10, 2020
About Europcar: 7.0 /10
Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.
About QEEQ: 10.0 /10

E.Tan

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Intermediate | Skoda Superb or similar
Reviewed: Mon, Jan 1, 2018
“Good value!”
About Europcar: 9.6 /10
Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.

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