Gray rental car experience.

Getting shuttle to and from airport was guick. Staff very courteous and friendly. I had no problems. The car was clean and very nice. I would definetly recommend and use again on my next trip.

1st vehicle had a malfunction error on dashboard. Waiting over 30 minutes to be served. Charged for gas that I shouldnt have been. Never received a closeout email or notified I will be charged; error was on the location as my car was switched and vehicle I drove off on had a quarter tank and I returned with more than half.

I was never picked up from the airport, charged for a rental that I never received. Each time I called the Orlando office, I was placed on hold and then eventually hung up on, then when calling back, no one would answer the phone. I had to call from a different number to get someone on the line to only be told that they canceled my reservation and I would not be given a refund. This was as of 7/11/2019. Today is 7/17/19 and I have yet to receive a response as to how and when I will be refunded. I contacted the person who referred me to them and advised them to cancel as well.

Extremely difficult to get ahold of anybody when calling phone number(either no answer or went dead after many rings).Shuttle pickup at airport took forever.

Worst customer service that I have ever experienced in my life.