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Live chat Email us Service Code: 6968784082
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Reviewed: Mon, Sep 30, 2019
About SURPRICE RENT A CAR: 6.3 /10
Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.
About QEEQ: 8.0 /10
Economy | Toyota Yaris or similar

Relevant Reviews on SURPRICE RENT A CAR Faro Airport

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Economy | Seat Ibiza or similar
Reviewed: Wed, Nov 6, 2019
“Easy and excellent value.”
About SURPRICE RENT A CAR: 9.0 /10
The car had a lot of scratches but I took pictures and they were efficient in checking it was all ok.
About QEEQ: 10.0 /10

S.Mcdermott

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Sat, Sep 7, 2019
“I would pay the difference and pick up from the airport. To much risk with the poor transfer. Never”
About SURPRICE RENT A CAR: 4.7 /10
I booked a Mercedes and got a Peugeot On return we went to the drop of point and it was closed. Someone turned up and as the transport was full as more families were waiting. I told the company I will drive my full van to the airport as I would of had to wait another 30 minutes. Also the wipers had a massive RIP in the middle so every time I wiped the window I had to use a towel so I could see My score is less than yours will never use again
About QEEQ: 8.0 /10
As above

S. Pristavu

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Compact | Fiat 500l or similar
Reviewed: Sat, Jun 15, 2019
“Probably the worst experience”
About SURPRICE RENT A CAR: 6.0 /10
Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.
About QEEQ: 10.0 /10
The booking was all right- all good and thank you for all the options and smoothness of the booking.

J.Doughty

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Economy | Toyota Yaris or similar
Reviewed: Wed, May 15, 2019
“Sur price was too far off site and only had 1 shuttle running which meant a long wait at both ends.”
About SURPRICE RENT A CAR: 7.7 /10
Shuttle bus service poor and directions for car return very poor. I would not use surprice again.
About QEEQ: 10.0 /10
Booking platform all good.

T.Meads

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Mini | Peugeot 108 or similar
Reviewed: Sun, Apr 28, 2019
About SURPRICE RENT A CAR: 9.0 /10
the car was perfect for the two of us, we were pleased with it for a small car very comfortable, it was not clean inside or out, apart from that happy with the car, the only issue I have is the drop off was not clear on my booking papers it said drop off at airport the shuttle driver said to park the car at car park 1 and pointed out where to park, it was not clear on papers from rental desk where to return car it gave a map of location but no return details, this needs to be made clearer, we would use this company again.
About QEEQ: 8.0 /10
dont know about the price drop but were happy with the price paid, booking was easy, will use this site again, thankyou

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