Looooong waits.

I would never go through Fox Rent A Car again. It was my first and last. I spent 2 hours standing in line to get the car(I have been renting for 50 years) and the most I have ever spent would probably 15 minutes. I did not even get the class of vehicle I reserved. According to others waiting in line , this was a common problem. I asked them how could they ever do it again. When we checked in the car 4 days later , people were waiting at least an hour in line to get a car and it was late morning on a weekday.

You were fine. I would never choose Fox or any other non- name brand vehicle again on your platform

Car rental was as expected AA

AA

Confusion and wrong key made a car change necessary and took nearly an hour to get car and exit facility.

Initial wait at pick up of 40 minutes. Twenty more to pick up vehicle. Intermediate was a KIA Soul with over 60,000 miles, which soon produced brake noise. This deteriorated into serious brake issues. Roadside Assistance was the best part. George was truly helpful and followed up. Return of the vehicle required a trip of a 100 miles with worrisome brakes. Exchange was to same vehicle type with same amount of mileage and numerous dings. At return, the line at the pickup counter was even longer than when we first rented. This location needs more help on weekends.

Front desk staff at Denver is almost always crappy, car had smoker smell and the shuttle service takes to long at pick up at DIA