Very satisfied.

They provided a free upgrade, and the car was in excellent condition, almost like a new car. The entire process was quick, and both pick-up and drop-off were very convenient.

Very satisfied

I booked a Golf automatic or similar model, and ended up getting a PEUGEOT 3008 SPORTHDI163, which was excellent. It had enough space and great power. The pickup process was simple, although the staff insisted on selling us additional insurance despite us already having comprehensive coverage from home. It might have been a language barrier. After asking them to amend the contract, they seemed a bit unhappy. Aside from that, everything was great. Returning the car was easy as well.

The initial car was too small, despite us booking for 5 adults we were given a tiny SUC that we would not have fitted in. However, the agent at AVIS was extremely and offered an upgrade at a fraction of the normal price which allowed us to have the room we needed.

After 5 attempts to book, due to constant bookings be cancelled, we lost money in the exchange rate system that is used.