Excellent

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

The only complaint I have is an employee's attitude at rental site upon pickup.

Transaction was smooth will use again.

I’m asking for refund because they changed me again and I got lower class car!!!!

Pick up took a long time. They could have more counters open when the que gets long.

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.