No issues with the service, very satisfied. Suggestion: If the vehicle incurs a violation, it's best to inform the renter promptly to avoid additional costs. In the UK, paying fines on time can lead to significant discounts.

The pick up was very late and the process at the counter took longer than expected. We told them we had dinner booked and were going to be late. It was explained to us that they were training someone. The trainee was very pleasant and apologetic. Could do with a more noticeable vehicle/sinage at pick up as nearly missed it.

The car was beautiful although a little grubby on the interior when we recieved it. Pick up- guy was over 45 mins late opening delaying us getting on the road. We extended our hire and changed drop off location. Given instructions via phone for drop off and on my account. At drop of found carpark locked and unable to leave car safe. No one on call to help. Awful start to my holiday. When landed called straight away to which the woman seemed frustrated I'd checked in with her as shed already spoken to my mother in law and came across as impatient and rude. Overall easirent screwed up the start of 2 separate week long holidays.

mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car

I had gotten third party insurance for the car and explained to easirent that I already had insurance and didn't need it. They still made me put down a sizable deposit which they said would be fully refunded, but then somehow charged me 27 pounds a day because they said I had asked for a reduced deposit. I had questioned the +1,000 pound deposit which they said they would reduce to 150, but then charged me for it. It is in the fine print on the contract after looking back over, but they quick talked me into it at the counter as they rushed me through the sign in process. So just be careful!