all good

The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.

The whole process was simple & went without a hitch.

Exceeded expectations on all counts. Thanks so much!

I'll definitely be using QEEQ.com again! Thanks so much!

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

As noted in the Hertz comments $429.88 charged against our card which we want addressed.

I was given a free upgrade to a larger SUV which was good. The service from the counter staff was excellent

Like: Good service and website.
Dislike: The rental was about $70 per day, but that included about $40 per day Airport charge ! Had I known this I would have rented a car in town.