There were no options for the car; other stores at least offer a choice from two or three cars. I mentioned going to the desert, but still got a two-wheel drive.

Very spacious.

They suggested we buy a one-day highway toll pass, which saved us time and money driving from Washington to New York. However, when they upgraded our car, they didn't emphasize the additional $100 charge, even though our rental and insurance together only cost $66. The extra fee was too much and unfair.

Service was quick and efficient. Got the exactly same car as requested. Agent was trying to up sell me but it wasn’t pushy. All went smooth.

The whole experience was wholesome. I left my jacket and tie inside the car during drop-off but it was my fault.