Good

Easy pick-up and drop-off procedures, friendly service.

The counter is right inside Brisbane Airport. You go to the parking lot to pick up the car yourself. When returning the car, you just drop the keys in a box at the counter.

Pick up and drop was quick and easy. Car was new and perfect for our trip, opted for a larger SUV so that we had a bit more comfort and was super happy with the price and glad we made that choice.

As a business customer, I would like to find a way of going straight to the car and not repeating all the application details which are very time-consuming. However Stephen, our customer service guy was excellent and made the process as painless as possible. And everything else was as it should be. Thank you.

During the booking process, I accidentally booked a car at the wrong pick up time. I applied for a refund and rebooked the car. A few hours later, I received a call noting that I had made two bookings and confirming the refund. It was a great piece of customer service that put my mind at ease that the correct booking was in place. I would recommend QEEQ again on the basis of this attention to detail. Clearly there was a flag system in place and I appreciate the confidence that that gave me about my booking.

Like: Service