Great price but very poor service - it should not take over an hour to get your rental car!

United States

Reviewed: Tue, Dec 17, 2019

About FOX RENT A CAR: 6.3 /10

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

About QEEQ: 10.0 /10

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

Compact | Toyota Corolla or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

R.Dieckman

United States

10 day rental

Medium SUV | Kia Sportage or similar

Reviewed: Tue, Aug 24, 2021

“There are better places to rent”

About FOX RENT A CAR: 4.0 /10

The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.

George

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Tue, Oct 1, 2019

“GREAT!”

About FOX RENT A CAR: 10.0 /10

Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.

About QEEQ: 10.0 /10

It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Wed, Jul 3, 2019

“Awful. Waited 2 hours to pickup the car and called in to customer service and was HUNG UP on. SHAME!”

About FOX RENT A CAR: 2.0 /10

NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.