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Excellent car but staff services could be improved

Reviewed: Wed, Dec 18, 2019
About Europcar: 7.3 /10
The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.
About QEEQ: 10.0 /10
Well done and keep up the good work!
Mini Van | Opel Zafira 7 Seats or similar

Relevant Reviews on Europcar in United Kingdom

D.MacLennan

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Compact | Toyota Corolla or similar
Reviewed: Mon, Oct 10, 2022
“First class support. Highly recommended.”
About Europcar: 10.0 /10
Great support in Kirkwall.
About QEEQ: 10.0 /10
All went well. Thank you.

M.Dobson

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Economy | Vauxhall Corsa or similar
Reviewed: Fri, Jul 29, 2022
“Better than expected”
About Europcar: 9.0 /10
No waiting at all - unexpected at Heathrow
About QEEQ: 10.0 /10

fabio manetta

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Economy | Opel Corsa 2 Doors or similar
Reviewed: Fri, Sep 20, 2019
About Europcar: 10.0 /10
easiest pick-up/drop-off ever
About QEEQ: 10.0 /10

M.Long

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Intermediate | Hyundai Ioniq or similar
Reviewed: Mon, Sep 2, 2019
“The car was nice and smooth. Pick up and drop off was also hassle free”
About Europcar: 10.0 /10
The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.
About QEEQ: 10.0 /10

M.Skryuchenkov

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Economy | Vauxhall Corsa 2 doors or similar
Reviewed: Tue, Jul 16, 2019
About Europcar: 9.7 /10
Брал в субботу утром, очень много народу. Но работал персонал на ура. Хоть и заняло все чуть больше часа никакой обиды нет, действительно, все приперлись сразу и в одно время. Машина новая, чистая, без всяких проблем. Депозит, по сравнению с другими компаниями, маленький и вернули его через день после окончания аренды.
About QEEQ: 10.0 /10

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