Easy and Clear

Compared to other rental companies, it's slightly slower. The whole process takes about 20 minutes.

The car rental point at the airport is located right at the arrival exit, which is very convenient. Since I arrived at night, it wasn't peak time for picking up cars, so I only encountered one person ahead of me in line. The wait time was very short, indicating a fast processing speed. UnionPay cards are definitely accepted, and since I paid the full amount in advance, I didn't face any extra upselling from the staff. They didn't push sales aggressively, which is better than in Europe or America. I only had to provide a credit card for the pre-authorization deposit. Unlike in the US, my credit card wasn't charged sporadically. After picking up the car, I could take my luggage cart directly to the pickup point, which is about a 3-minute walk. The car was in good condition, and although the model wasn't upgraded, there were plenty of models available, possibly because it was the off-season.

Counter staff at Hobart office was friendly and went about the registration and pick-up process efficiently. Car was clean and well-maintained.

Booking my rental car was a breeze on the EasyRentCars booking platform.

Yes would love to have kept the car. Service desk were not as friendly and could have been more helpful in the explanation of returning the car I tried to send an email in regards to my not being able to fill the car up as the petrol station pumps were going so slow that I was there for over 20mins and only had filled it to $18 and couldn't stay any longer

Very professional, good quality car and helped out as much as they could despite Easyrentcars mistakes. Would recommend.