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Live chat Email us Service Code: 7614039339
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Great customer service & easy booking process.

Reviewed: Sun, Jan 12, 2020
About ACE Rental Cars: 7.7 /10
The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.
About QEEQ: 10.0 /10
No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

Aaron Ricardo

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Reviewed: Wed, Jul 10, 2024
About ACE Rental Cars: 10.0 /10
Great service and affordable prices.
About QEEQ: 10.0 /10

Mabel Fielding

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Reviewed: Wed, Sep 4, 2019
About ACE Rental Cars: 4.0 /10

D.Evans

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Mon, Feb 10, 2020
“Simple process, great value.”
About ACE Rental Cars: 10.0 /10
Car was ready for us, and was an upgrade to what was booked. Pick up and drop off was very efficient, with minimal wait for the shuttle. Value for money was very good.
About QEEQ: 10.0 /10
Very simple booking platform, that made it easy to.get the best value.

E.Robb

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Dec 2, 2019
“A very disappointing experience”
About ACE Rental Cars: 5.3 /10
Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.
About QEEQ: 10.0 /10

H.Leong

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Sat, Nov 16, 2019
“Great experience at a reasonable price.”
About ACE Rental Cars: 9.0 /10
Car is full of minor scratches, but working fine. interior cleanliness can be improved as back seats are slightly stained.
About QEEQ: 10.0 /10

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