Great

Car was as expected for the size requested

Nothing to say here

I have to admit that the car was in absolutely perfect condition. The service was very kind and very specific about every detail in the booking. There was easy transfer from the terminal. What you MUST know however is that they are very detailed about the car condition. You can see videos and notes everywhere explaining how the process looks like and what are the possible charges. So probably if you happen to do even a small scratch the charges can go high. They offer their complimentary full coverage package but you must know it costs over GBP 40 per day, so if you book a small car it's going to double or triple the cost for you. So, they are VERY transparent in what they do and how they inspect the car, however if you choose not to take the insurance you might be liable to pay up to GBP 2500 for any damage. Overall, however, they are honest and transparent with the terms and conditions. I returned the car with no damage and the deposit was released within a few days.

Smooth as usual. Easy comparison of the prices and suppliers available.

It took a long time to get all the admin sorted as I was not aware I should have my NI number and DVLA code and clearing done. As I did not know my NI number I had to phone around and finally got this all sorted. It was good that I had taken my passport along as well, because a second ID was needed.

They do everything they can to get more money from you.

Stop using companies that up-sell.

Very disappointing. Would never use them again. The staff are totally ignorant.