Nice truck

I actually asked to upgrade to the new Q5 myself, cost about an extra 100 RMB per day, which felt quite reasonable. It had assisted driving, a huge gas tank, smart headlights, and quattro AWD. On a full tank you can easily do around 800 km. In five days we covered Banff, Yoho, and Jasper with zero stress. Banff National Park is definitely worth a second trip. Just keep in mind rental cars will always have a few minor issues—just mark them down and take photos and you’ll be fine. The first black Q5 they gave me had a problem with the buttons, so they switched cars for me, which took a bit of time but wasn’t a big deal.

When picking up the car, there were scratches on the right side of the body and scuff marks on the wheels. The staff suggested taking photos and uploading them, but the upload didn't work. I contacted QEEQ support and sent the pictures to them, and they assisted in resolving the issue.

The counter staff at the pickup location had a poor attitude. Upgraded to a larger Grand Cherokee at the store, the car was in great condition with plenty of space. Returning the car was smooth and hassle-free.

Very satisfied

The customer service is excellent. AVIS called me an hour earlier informing that they have unavailability at their location, despite a prior booking. But they asked other AVIS locations and drove me to the location which offered me another car.