Late Horror Show

R.Thomsett

United States

Reviewed: Mon, Mar 30, 2020

About Advantage: 7.7 /10

Our overall review on the hire company during my stay was very good. I was dealt efficiently at the desk and returning the car was simple. Now I've returned to the UK my opinion has completely changed. At the desk I was asked if I required any further excess insurance but I told the agent that I already had that cover through a company in the UK. He seemed fine with that. At that point he asked me to sign the paperwork but unbeknown to me I was signing for the Excess Insurance which I had already told him was not required. At no point did he explain about the insurance so I'd been tricked into buying this cover. An obvious case of misselling but no doubt a good commission for him. The rental car fuel policy was full to full which is normal practice. He recommended that I pay for a full tank of fuel at approx $40 so that I could bring back the vehicle empty with no extra cost. That way when I came to fill up towards the end of the vacation it would be far cheaper than if I had to refill myself-another blatant lie as I filled up on a number of occasions in various parts of Florida and never cost me more than $30. Sounds like another little scam for the rental company. I wasn't of course aware of any of these issues until I returned to the UK. I'm now faced with a bill of $419.72 for Excess Insurance which I'm contesting. Unfortunately their malpractice has spoilt what was a wonderful vacation.

Advantage

Orlando International Airport(MCO)

Orlando

United States

Full Size | Toyota Camry or similar

28-day rental

Relevant Reviews on Advantage Orlando International Airport

A.McFarlane

United States

15-day rental

Compact SUV | Toyota RAV4 or similar

Advantage

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Thu, Sep 12, 2019

“Dreadful. Extra charges even after you say no.”

About Advantage: 4.3 /10

Absolutely attrocious. Asked if we wanted Additional insurance and road side assistance which we DECLINED but they charged us anyway. Also told us a pack of lies to get us to agreed to ez pass at $10 per day. Total disgrace. Extra charges almost double Car rental charge. Avoid at all costs

About QEEQ: 8.0 /10

P.RUMSEY

United States

14-day rental

Compact SUV | Toyota RAV4 or similar

Advantage

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Wed, May 22, 2019

“Very good value for money”

About Advantage: 8.0 /10

When I picked the car up the attendant stated the car was in perfect condition, this was not correct, I found the rear off side light cluster to be broken, there was a big dent in the front off side hood, the front near side bumper had come away from the clips which meant it was forward of its original position, there was a small dent in the near side rear door, and other little marks which all had to be reported to the attendant before I moved the vehicle. If I and my wife had not noticed these indentations and damage I could have been blamed for them which in turn could have cost us a lot of money, I strongly suggest your vehicles are correctly checked BEFORE being given to a customer. Otherwise the car performed most adequately and was extremely good on fuel, (which I left half a tank in).

About QEEQ: 8.0 /10

United States

12-day rental

Compact SUV | Toyota RAV4 or similar

Advantage

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Mon, Apr 29, 2019

“let down by additional charges”

About Advantage: 8.0 /10

When arriving at service desk to collect I was asked if I needed tolls paid upfront. I explained where I was staying and only travelling local except for a few days. I was told tolls were all around the area of my villa and be going through 3 regularly. I was told $9.99 a day which seemed high, however had bumped charges for extra taxes etc that accumulated a lot higher. This took advantage of me after a long travel day. I was only told negatives of not taking the pass by being told if I passed a toll and not paid I would be charged $25 admin on each toll. I was also told horror stories of people being faced with hundreds of pounds bills on return to uk from tolls and charges. I had pages and pages of document on a small pad to try and read and was rushed through as the service attendant was constantly having calls from someone to log out of the system. He said he was just finishing dealing with me and they rang yet again. I felt pushed into this which is very unfair and took advantage.