Friendly approachable

The service was good and the vehicle description was accurate, but they didn't let me see the car first. I didn't know if a compact car would fit all my luggage, so I had to upgrade. Nobody came to help me with the car, and there was no explanation about the car's condition. Since I don't speak any English, my daughter had to find someone to show us how to use the car.

At the end of it I feel like I’m walkinh into a trap set by Europcar after enticing me with attractive discount. Even after paying for full coverage using QEEQ platform. The counter staff refuse to recognize and insist that I have to took up full protection with Europcar. The rate for Europcar protection is almost same as the car rental. End up I have to pay double. Upon returning the vehicle, they charge me extra 1 day because I’m late by 32 minutes but they took more than 30 minutes to process my picking up. I don’t have proof when did I actually get my car but I’m quite sure when I get my car it’s over 9:30am but their system says my pickup time is 8:59am. And my return time they set at 9:31am. Just 32 minutes and I have to pay the full day of rental plus Insurance !! Lesson learnt, be very very careful with Europcar. They will find all means to charge you and maximize their profit

QEEQ has been helpful. After I complain about the insurance, the process a special discount for me but that is not enough to offset what I have to pay overall.

Didn’t get a golf as booked instead a Ford Focus

Would definitely use Europcar again and recommend to others

Very easy and clear