Smooth

Child car seats not installed ( liability they tell you, to not do it...), upsell extras, as a strategy for the rent co. Car not ready by the appointment time, had to wait 20-30min

Ok

The agent at the airport car rental was extremely helpful and friendly. The car was not very clean inside, nothing major but I don’t think it had been cleaned just before being rented to us.

Staff was helpful but was a little pushy on selling extras. Didn’t wait for too long.

Over 2 hours to pick up is unacceptable

My time location was at 2 PM....get there at 1:07....I was served at 2:45.....I spent no more than 10 minutes and everything was done......other people spent 30 minutes there...none sens. You should have a counter for people with reservations already done and other counters for people starting the location processus.....none sens to wait almost 2 hs and not spent more the 10 min on the counter (this was a Hertz counter at Rome Termini)