ENTERPRISE CAR RENTAL REVIEWS IN TURKEY

Like: Reliably

Like: I have been upgraded to brand new better car for free ... service was amazing ... you can not ask for more really ... thank you Enterprise for making our vacation incredible.
Dislike: Nothing at all

The staff at the counter tried to give me another smaller car initially stating that it was more fuel/cost efficient. It was only when I refused it that I was offered another car of similar size as the one I had booked but had to wait for 45 minutes for that car to be delivered.

Booking was straightforward although it would be useful to understand what are the alternative cars that could be offered in each category.

I was given a different car than the one I have rented it’s a lower quality, I had to wait over one hour because my flight was early and I was told by the staff that I was delayed because I rented through QEEQ specifically because they have issues with QEEQ I had to be penalized by waiting more than one hour

Enterprise tried offering us a different vehicle to the one we originally booked. PLEASE do not book with this company. Not only that, when we returned the car, we were told it was perfectly fine and we would get 100% of our deposit back. This didn't happen. We only received 75% of the deposit back. Staff are extremely rude and they take advantage of foreigners. Also they provided a baby car seat for our 4 month old daughter that was supposed to be for 1 year plus babies. My wife had to hold our daughter on long trips which was incredibly unsafe. Genuinely never been so angry with a car rental company.

I didn't get the car i was expected instead i had to pay more to get a car which fits with our needs

Could not ever get through to an English speaking operator for the customer service numbers provided me even though it was offered on the call menu. Just infinite waits and call was never answered. Also 5 days after turn in and there is still an extra "deposit" charge still on our credit card. Was supposed to be reversed.

Commandé un véhicule SUV et nous avons reçu une audi A3. nos baggages ne sont pas tous renter dans le coffre donc voyager avec deux bagages entre les deux sièges de dernière pas très confortable pour 5 jours de location avec 4 adultes.

Staff were supportive . Despite that car was mentioned as A instead of GLA but they gave us a big car at same price .

Great and very helpful staff

Happy with the rental experience

Very helpful staff. Quick check-in and check-out. Very clean car. Thanks

Good price

The car was very nice and clear. It was a really good experience to enjoy the trip this way in Turkey. We just encountered a little difficulty in returning the car. Since there is an earthquake happened days before our trip, it affects the safety of the building of the shop. But we didn't get any notifications from Enterprise. We only notice that when we arrive at the shop and help by the shopkeeper next door. It would be better if Enterprise could send the map/direction info before head. thanks!

Quick respond and helpful customer services.

The staff is kind with good communication. They gave us a car with the tank empty, but we insisted that the booking was with the tank full. Finally, they accepted and filled the tank.

Customer service answered all our questions.