16 Car Rental Brands at Gatwick Airport (LGW)

Reviewed: January 14, 2024

The lady that helped me was incredible, super helpful and very friendly.

Reviewed: September 17, 2023

It was a late flight and there was a large queue when we arrived so we were waiting quite a while to get the car. We received a free upgrade from an economy to an SUV. Staff were so nice and helpful. Car was lovely and clean. Drop off was very easy.

Reviewed: January 4, 2023

Vi blev debiterade för en saknad del inne i fordonet som vi inte hade kännedom om när vi hämtade fordonet. Personen som mottog fordonet sa att han måste notera bristen, men inte skulle debitera oss, vilket man sedan gjorde. Vi har bett om att få pengarna tillbaka.

Reviewed: January 26, 2020

Ridiculously long queue and time taken to pick up vehicle.

Reviewed: September 30, 2019

Great services, they change the car model to a better one due to unavailability. Clearly explained the services they provided as well as my responsibility.

Reviewed: January 9, 2024

Very helpful, pleasant, friendly and efficient staff. Would use again

Reviewed: November 25, 2023

I booked the car through QEEQ Car was great. I extended the car rental via Drivalia platform Credit payment was to Drivalia But after countless emails, no invoice could be provided for me vehicle extension

Reviewed: September 6, 2023

Yes staff were great! The shuttle to return to the airport was over subscribed and had to wait nearly 40 mins making me nearly miss my flight.

Reviewed: July 31, 2022

I was given a brand new car for my rental. As I had no experience of an electric car, the staff explained everything to me. The time at the counter is always a bit slow, as with most car hire companies. As I hire on a regular basis, usually every six weeks, it would be great if Green Motion could store my information on their records.

Reviewed: May 11, 2022

Overall experience total disappointment. The worst location of all rental cars at LGW. Unfriendly staff, dishonest, pre-arranged claim of damage to the car. Falsified report. Looks like this false pre-arranged damage claim has been put in practice on regular basis. Unrealistic charge. A car rental company I will never use again and/or would never recommend to anyone.

Reviewed: December 4, 2019

The staff were very helpful and friendly. I will definitely use again

Reviewed: October 28, 2019

Car was great and got 2 large cases and one small in the boot,or other hand luggage we put in car Car could have 4 passengers of average size I really got to enjoy driving this car and went so well for a small engine Would be my next choice Staff were friendly and did try to sell you every thing but that is there job and certainly didn’t get upset if you said no Finding pick up wasn’t so hard but we made a mistake but were redirected by locals

Reviewed: October 11, 2022

Very shocked that they class a Crossland X as a SUV, it’s not!!!

Reviewed: August 10, 2020

All round a smooth process

Reviewed: August 7, 2019

Good. No problem

Reviewed: January 10, 2020

Good overall, but pick up process was very long and there was quite a queue, but it was a busy time of year so was expected.

Reviewed: August 15, 2019

The wheel started to make a mechanical noise which upon reporting Avis promptly replaced the car although I had to drive to Heathrow for that.

Reviewed: August 18, 2022

The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.

Reviewed: March 11, 2020

Not excited (

Reviewed: March 9, 2020

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

Reviewed: December 11, 2019

A1

Reviewed: November 28, 2019

Been 1 month and still waiting for deposits to be returned. Been on website and says don’t chase us up for deposit returns. If you send an email it says manager will reply with 14 days. What sort of service is this it’s 2019 not 1944

Reviewed: March 30, 2020

Surprice is running an insurance scam. They give you a good price initially but then look extremely hard for something to charge you for when you return the car in order to make up for the good initial price. You'll be better off just paying up front with a more reputable company. For us, they kept pointing stuff out until I couldn't provide a photo proving it was there before.

Reviewed: March 11, 2020

Best car hire company I have used, never heard of them before, but always will use in future

Reviewed: March 10, 2020

Picking-up a car took almost 2 hours; the car is not really at terminal, they took me about 10 miles away from the airport to the car; dropping off is also terrible - there is no signs on the place, I winded around few times until found them; the car was vandalized, though that was not my fault, and I reported police, they charged me 1500GBP (abt 2000US$) for 4 small scratches! Never rent a car with SurPrice car rentals!!!

Reviewed: March 6, 2020

Great and very helpful staff. For any request there was someone very helpful at the end of the phone

Reviewed: February 16, 2020

Good service, they upgraded my car when I arrive with the huge luggage.

Reviewed: March 11, 2020

Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.

Reviewed: March 1, 2020

Insurance offered with car was affordable and sufficient

Reviewed: February 24, 2020

Richard the pick up Agent was particularly helpful. Kudos to him!!!!

Reviewed: January 26, 2020

No contract or invoice sent upon collection or completion of the rental Not good in that respect!

Reviewed: October 19, 2019

Nice car. Very helpful counter staff, and choice of vehicle and super quick to give back

Reviewed: October 8, 2019

Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.

Reviewed: August 14, 2019

The car we were offered was a seven seater but the rear seats were basically children's seats. I had to upgrade to a larger model for an additional £80. The customer service representative didn't give a damn about us just getting the money. POOR AT BEST.

Reviewed: July 9, 2019

Car was good. Wait was too long. What is an equiv car should be better defined. Staff Jon preferred that I cancelled! They agreed to cancel the first 500 taken on a S$ card(to take away forex diff), instead took 500 off a UK TSB acct. The first deposit was not cancelled or returned to the card account. WOULD HAVE BEEN BETTER FOR DOLLAR TO RESERVE THE CREDIT. That was how SIXT secured their deposit in my earlier week's rental. So much neater, and more considerate to the customer.

Reviewed: June 27, 2019

Needing an NI number to release a car is excessive (other companies don't ask for this). Staff at pick up location unprofessional. Discussing who had drunk the most the night before, the sexual desirability of celebrities and who could avoid the most work. Car inspector rude. Drop off process took far too long but at least Worcester staff were professional

Reviewed: June 20, 2019

Car not supplied with full tank. This was recorded by rep who advised " no problem, return with same amount". On return signed off car and advised "all Ok". 3 days later find that deposit of Gbp500 had been debited but only Gbp460 returned. Called Dollar at LGW , staff checked details and said would rectify this issue.....but have not. Fraudulent practice ???

Reviewed: August 6, 2019

The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it. No-one went round the car with me on pick up and there was no-one there when i dropped it off Terrible - will never use Hertz again

Reviewed: April 12, 2019

Counter staff helpful at both ends. Didn’t get the specified car. The guy parking cars at the drop off stole the space I was going into and was obnoxious.

Reviewed: March 22, 2019

Clear sign about collecting it from hotel as we couldn’t find anything to tell us we had to ask another company Not very clear about the marks on the car when collecting as there were quite a few that had been touched up with paint

Reviewed: June 26, 2019

Great car with a high spec for no extra cost. Staff were helpful and friendly.

Reviewed: June 18, 2019

They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,

Reviewed: May 31, 2019

We arrived and were told there are no automatic cars available, the only one was a large Volkswagen Caravelle. Were told it would be at least two hours before one was returned. We could not wait and ended up paying more for the Caravelle in order to leave on time. Pretty disappointing.

Reviewed: May 25, 2019

They have several names, to blame each name for poor service. But really its all the same company! I dealt with greenmotion through this booking. I dont have time to write how horrendous the service was & how rude the sales staff are. Yes i walked away, got a hotel & then a train all after a 24hour flight & 1year old baby. Thats how bad it was!!! They are con artists that will take advantage of people being on holiday with no where to go & take all your money. DONT DO IT

Reviewed: May 20, 2019

Good

Reviewed: June 17, 2019

The space of the car is as expected however the exterior of the car is not very clean. You can’t differentiate the dirts with the scratches. I hope they can clean the car in and outside of the car throughly. The front desk staff during the pickup at Gatwick Airport is nice, she tried to upgrade the car (with a price of course) and tried to sell their insurance but I rejected nicely and she didn’t push it further. Everything was nice until Avis (Budget) charge me £30 for ADMINISTRATION FEE only for passing on my details to the police. At first it was tolerable because I might have speeding at the highway unknowingly. I still haven’t heard from the police until now. Avis send me a letter btw not email. All the way from the UK to Malaysia. BUT Avis charge me £30 again for whatever reason I don’t know. I guess I need to wait for their mail to know. I will never use Avis again. Ever.

Reviewed: January 14, 2019

I was disappointed that the service desk tried to fob me off with a 2 door Fiat 500 even though I had booked and paid for a 4 door Ford Fiesta or similar. So frustrating that almost every time the rental company tries to persuade you to take a car that is a lower specification than the one you have booked in advance and paid for in advance!! Trying to charge £14 per day for a satnav and £10 per day for an additional driver is just ridiculous. If the prices were more reasonable I’m sure your customer would be tempted to boost your profits via these “add ins” but because you are greedy and overcharge for them I’m sure that most people like me don’t bother..

Reviewed: June 3, 2019

1）I buy a super insurance at easyrentcars.com apps，arrive and take the car at budget，the budget staff sell me to buy the super insurance ，I show my phone to him I buy from the apps ，he said I didn’t buy the insurance ，just buy the basic insurance and show me his computer didn’t have super insurance record and tell me if the car damage ，I want to pay 1000 pounds，so I pay 22 pounds per day for the insurance ，I return to hotel and look the easyrentcars apps ，the claim condition is same as I buy at budget，so I buy the double insurance ，email to budget ，the budget services department reply me a long writings about theirs services how good ，but didn’t see can help me。 2）Take the car at budget ，the staff just give me the key ，and tell me in the car park ，I go to car park found a lot of time ，have a look the cars pumper had a lot scratches around the car，and start the car，table board show yellow signal ，the car is not really，then change another one，waste my time。

Reviewed: May 23, 2019

Better car than expected.

Reviewed: April 16, 2019

I felt that the extra protection insurance was not given as a choice. I was forced to purchase it as a requirement despite having a basic insurance on the vehicle and my personal travel insurance which would have covered me in a case of the accident or etc.