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Last updated on: April 14, 2024
115Rental Locations
33Airport Locations
Map View of Car Rental Locations in Toronto
Thrifty
8.7/10
Dollar
8.9/10
ACE
8.0/10
AVIS
9.0/10
Routes
8.9/10
City Car Truck
8.9/10
ZOOM
7.5/10
Hertz
8.9/10
Budget
8.7/10
SURPRICE RENT A CAR
8.5/10
Iversta Rent A Car
7.5/10
York
10.0/10
Alamo
9.2/10
Fox
7.0/10
Discount Car & Truck Rentals
8.4/10
GREEN MOTION
7.1/10
Economy Rent A Car
8.7/10
PAYLESS
9.0/10
E-Z RENT-A-CAR
5.1/10
MEX
7.1/10
NU Car
8.8/10
National
8.9/10
Peel
9.2/10
Enterprise
9.4/10
Reviewed: January 19, 2024
I was truly disappointed that at time of drop off Thrifty refused to provide a local ride to my work (less than 3 km), even though it is indicated they provide pickup and drop off rides to their customers at their website. The staff simply indicated that they are busy and cannot provide rides at time of drop off! I had to hire a taxi for $15.. Also, instead of a pre authorization for a deposit, Thrifty had already charged me $350 for a deposit which I have not yet received back post 4 day.
Reviewed: December 5, 2023
We did wait a long time to get our car as there were two customers ahead of us and their process was far lengthier than ours. There was only one customer service person working and this greatly slowed the process, but her handling of each group was excellent. Despite the 5-6 groups waiting for service she remained calm and gave her full attention to each of us. The car was great.
Reviewed: November 25, 2023
Great service, excellent location and good car.
Reviewed: November 28, 2023
I rented an SUV but we could not fit all our luggage in the trunk. We had 2 medium suitcases and 2 duffle bags but we could only fit 1 suitcase and 1 duffle bag in the trunk. It felt uncomfortable to leave our other luggage in the back seat when we parked in stops along the way.
Reviewed: August 25, 2023
Quelques difficultés de compréhension avec personnels pas toujours bilingues.
Reviewed: November 10, 2021
The car rental was quite small in terms of space. Unfortunately I left a pair of eyeglasses in the car, and the rental company was nearly impossible to get a hold of. The rental itself was fine, but their customer service when something is lost was mediocre at best.
Reviewed: March 23, 2020
Very rude staff not understanding how it feels after you land from a 15 hours flight, insisting to charge a full day cause i had arrived an hour early than my pick up time !
Reviewed: February 28, 2024
They need a much better system for pickups. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. You call; they say someone is on their way. You wait. It is only a 5-minute drive.
Reviewed: November 25, 2023
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
Reviewed: August 21, 2019
Assurance Carte Gold pas prise en compte, obligation de souscrire assurance loueur
Reviewed: August 8, 2019
The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)
Reviewed: February 28, 2024
spent more time when picked up than expected little problem with the brakes
Reviewed: November 16, 2023
The service people at the pick up were rude and unfriendly since 2 women were picking up the car! To the men in front of us they were more than friendly including giving free upgrades! Vehicle had to be taken back after 6 days due to technical difficulties! Had to drive to two different cities to accomplish this! Frustrating!!
Reviewed: November 3, 2022
Car was very good. Spacious and easy to drive. The rental location itself in Toronto airport was hard to find. We spent almost 30 mins trying to find the right location. Drop off was relatively easy.
Reviewed: April 26, 2023
Waiting long time for shuttle pick up and the driver wasn’t helpful at all with my luggage
Reviewed: December 29, 2022
My experience at Routes is always stellar. Terrific customer service, efficient and friendly. The mystery vehicle was awesome! I highly recommend Routes Rental.
Reviewed: September 28, 2022
Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.
Reviewed: August 8, 2022
They are very focused and have always had a smooth experience.
Reviewed: January 17, 2024
They don't have early morning hours. I dropped the car off at 7 am (which isn't that early), but they don't apparently open until 9 am on Sunday. So I left the car parked in front of the door and put the keys in their drop box. I then needed to hire an Uber to take me to the airport. Which needless to say is very inconvenient. On Tuesday I get a call asking where the car is as it was supposed to be dropped off on Sunday. They also tried to charged my credit card even though they had the vehicle. Apparently, no one checked their drop box. Nor did they recognize their vehicle. Will not use this outfit again.
Reviewed: November 30, 2023
As usual City was flawless. Speedy service, great vehicle, very competitive pricing, can't really ask for more in a rental company. That's why I keep coming back!
Reviewed: November 13, 2023
Quick and efficient rental process online and in person. Wasn't able to change to an awd on the day but ended up not requiring it.
Reviewed: September 21, 2023
Counter staff was helpful as they always have been. Stellar! Car was great, new and spacious.
Reviewed: December 21, 2023
Be very careful while boling thru this agency. They advertised on the QEEQ website that they have 3000 km mileage limit but then the fine print says only 200kms per day. It would have been good if they were clear upfront. Also these guys charge cad 1000 deposit which is very high compared to the others. Also they didn't give the car with full fuel so while returning have to do a juggling act to make sure you don't underfill gas
Reviewed: August 23, 2023
great experience. new cars good on gas and friendly service
Reviewed: July 13, 2022
No tenía llanta de refacción. El chico que atendió muy paciente ya que mi inglés no es muy bueno .
Reviewed: July 12, 2022
The car was clean and staff were friendly and efficient. The biggest downside was the offsite location of the car pickup from the airport. I had to wait over 30 minutes for the shuttle to arrive after letting the rental agency know I was at the terminal. Overall it took almost 1.5hours from landing to car pickup. However that is probably reflected in the competitive pricing. I will use them again if I am travelling alone, but if travelling with a family and children then will opt for an airport pickup location.
Reviewed: March 22, 2023
El auto que alquile le hacia falta mantenimiento, gasto mucha gasolina
Reviewed: July 7, 2020
Car over all was very clean but found old food like smarties and cornflakes under the seat from previous renters. Also I was unable to reach the Hertz local branch by calling their local line of the Toronto Airport. Kept connecting me to their general line and could not get a hold of anyone to let them know that I can't find their location.
Reviewed: September 18, 2023
car was excellent, very new , everything went smoothly
Reviewed: August 2, 2023
The car was great, but the counter initially said they just didn't have the car I booked for but opted for pick up trucks and smaller SUVs. I insisted that we needed the medium size SUV we booked for, which he eventually gave. The Santa Fe had great options though. Overall, a great vehicle.
Reviewed: June 16, 2023
I specifically looked for cars that could carry a lot of luggage in the trunk, and the interface makes it very difficult to accurately assess how much luggage space one will receive. It's an important piece of information for traveling families. We ended up having to trade in the first car we received for a larger one, but ideally you could spare you customers the hassle.
Reviewed: October 20, 2022
They charged me more saying that the rates are different from online and argued with me that they can not provide the car to me based on my online booking and they are not responsible for kayak booking. Terrible customer support at the counter.
Reviewed: September 14, 2022
When I got there, the man at the counter told me they had upgraded me to a Mercedes. I was worried that my luggage wasn't going to fit but I managed to get it in...just! But there was no navigation system in the car which surprised me for a Mercedes and they forgot to tell me that the car was from the US and was in MPH. So I had to work out what speed I had to go. With no navigation I had to use my phone and at times it dropped out where I was, so that wasn't the best. Then the electronic key battery died and I had to find out, 1. how to take the battery out and then 2. where to get a battery. The staff when I returned the car were good and credited me for the purchase of the batteris. But that should have been checked before I left with the car as it happened right after I picked it up.
Reviewed: August 21, 2023
When I picked up the vehicle I was surprised they had given me the car I wanted. Other operators have me a like for like. The service was brilliant and the professionalism of the people there was very high. I would definitely hire from this company again 100/100
Reviewed: October 24, 2022
The SurPrice is wonderful in services. The pick-up person is friendly.
Reviewed: December 15, 2022
ser bilingues o un poco de mas cordialidad ya que hay mas formas para comunicarnos
Reviewed: September 5, 2022
The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.
Reviewed: May 24, 2022
The customer service was phenomenal. The representatives were extremely helpful and kind... and I needed a LOT of help that day after an international flight. I would highly recommend.
Reviewed: August 4, 2020
The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.
Reviewed: August 11, 2022
York car rentals was great! Quick service, best price in YYZ and what an amazing vehicle to tour Ontario in! A brand new Bronco! Booking was super easy and they were flexible on our drop off when we were caught in traffic. 10/10 would recommend and will use again for my travels in Ontario.
Reviewed: September 12, 2022
O carro era novinho, estava super limpo, foi uma experiência excelente.
Reviewed: September 28, 2021
Wanted a durango instead of the highlander. It had space but i didn't like it's performance in inclimate weather.
Reviewed: May 25, 2020
The quickest service ever at an airport. The best day of arrival at an airport and getting a car without any upsell from the customer representatives of Alamo
Reviewed: August 25, 2020
Car was provided with empty tank, and we had to pump one wheel 4 times during our renting period!!! No issues besides that.
Reviewed: July 21, 2019
the customer care guy Mr Joe has misguided us. he don't have knowledge and due to that we have wasted time and money. you want to know real incidence then call me 5126448040
Reviewed: March 17, 2020
The green motion representative was good and polite. I had very good experience at the counter and the pickup and drop has been smooth always.
Reviewed: November 7, 2019
My first time using the company. I liked the experience so far.
Reviewed: March 10, 2020
I encountered one problem 15 minutes after leaving the pick up place, the low tire pressure sign came up, the next day I have to stop at a gas station and spend $1.50 to inflate the rear passenger tire.
Reviewed: October 22, 2019
予約したクラスよりかなり？大きいクラスの車になってしまった。 当日予約だったからなのか、pick up にかなり待たされた。
Reviewed: August 16, 2019
The pick up process was poor and with us, as well as with other clients there were many issues. Several parties mentioned they regretted booking with them. Staff was unfriendly and unprofessional. Washroom was filthy. Car was filthy and sticky on inside, contained garbage, medication and rental sheets of three (!!) other parties, indicating when it was cleaned for the last time! Please see the attached photos.
Reviewed: October 4, 2019
Managed by zoom rent a car. Great experience keep it up
Reviewed: September 24, 2019
Great experience good staff less time consumed
Reviewed: August 16, 2019
ガソリンが満タンで借りれるはずが、100キロ近く走行していた車だとわかった。 残り走行距離が650キロだったのだが、ガソリンを満タンにすると、760キロとモニターに出ていて、非常に残念だった。返却時に伝えたが、全くとりあってもらえなかった。新しい車だったが、前使用者のゴミも置いてあり、清楚しているのか疑問だった。もう二度と借りたくない。
Reviewed: August 9, 2019
Not happy with service. They treated us like children, scolding us for doing exactly what they told us to do, and lots of teeth sucking and head shaking. Advertised price was nowhere near what we paid due to mandatory add-ons. Waste of money, a big national company would had been cheaper, easier and more professional.
Reviewed: July 30, 2019
Even though I ordered on line everything, when I went to pick up the car the lady on the counter took advantage of my jet lag and made me purchase extra insurance which I found out I didn’t need.
Reviewed: September 10, 2019
The counter staff were helpful and glad they understood I was in a tearing hurry as I was rushing to the airport while returning the car. Car was in perfect condition and a drivers delight. Thanks
Reviewed: September 9, 2019
Booked car not available. When asked staff simply said not available. Does not have any regrets towards not supplying requested car.
Reviewed: June 12, 2019
great selection, but car that was promised not available. they provided an amazing upgrade but was not cleaned and was very smelly
Reviewed: June 4, 2019
Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.
Reviewed: August 26, 2018
Like: Very helpful, stayed late so I could return the car after hours.
Free shuttle bus
In terminal
Free shuttle bus
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Walk to counter
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In terminal
In terminal
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Free shuttle bus
Call for pick-up
Call for pick-up
Call for pick-up
In terminal
In terminal
Walk to counter
Shuttle bus
Call for pick-up
Walk to counter
Shuttle bus
Walk to counter
In terminal
Walk to counter
Free shuttle bus
