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Last updated on: April 24, 2024
47Rental Locations
17Airport Locations
Map View of Car Rental Locations in Calgary
Thrifty
8.4/10
Dollar
8.2/10
Hertz
8.5/10
AVIS
8.7/10
Alamo
9.1/10
Budget
8.4/10
Routes
8.8/10
National
9.3/10
ZOOM
7.6/10
Enterprise
9.6/10
Discount Car & Truck Rentals
7.7/10
ACE
7.5/10
miles
10.0/10
MEX
8.1/10
Reviewed: March 22, 2024
We booked a grand Cherokee jeep but you did not have in stock. The car we were offered was smaller without winter tyres. We had to upgrade to a premium car as it was our only choice which cost us double the original quote. Not impressed.
Reviewed: January 13, 2024
Thé car i received exceeded my expectations. We were so pleased with the service, the car. We felt safe all the way from pick up to drop off.
Reviewed: December 13, 2023
The car was a surprise as I was hoping for a Toyota Rav4, what I got was a Kia Sportage. Nevertheless, the car performed perfectly, was very comfortable and did well driving on snow. The availability of snow tyres was only apparent at the point I was picking up the car. I wish there was an ability to choose this beforehand.
Reviewed: May 22, 2023
Staffwere excellent but seemed like line moved very slow
Reviewed: February 23, 2023
Absolutely loved the vehicle that was selected for us. Choosing the mystery vehicle was perfect for us so we didn’t have to get a second rental. We had lots of space for all our luggage and were all very comfortable during our travels. Just wasn’t happy with a charge per day for each additional driver, was about 30% of our daily rental cost extra to do so.
Reviewed: September 15, 2022
I cannot think of any way this experience could be improved upon. Thank you!
Reviewed: January 17, 2024
Para arrendar no estaba en linea la opción con neumáticos para nieve (muy importante en Calgary) en invierno).Eso hizo demorar y no conocer el costo con anticipación. Al coche también faltaba la opción calienta volante.
Reviewed: January 4, 2024
The personal service was excellent and we did get a Grand Cherokee 4WD which ave us the space and safety we needed. However, I was amazed to find a modern (50K+) can with no satellite navigation or parcel shelf/luggage area cover. We couldn't leave anything in the car out of site. For an airport booking we think this was quite poor.
Reviewed: September 8, 2022
The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.
Reviewed: July 1, 2022
The car was broken down in the road, with check engine light on, and strong gas smelling. We have to call the road assistant to report the issue and waiting for 3 hours to get answer with the next day to have the replacement car. We end up with one more day stay in our intermedia hotel in Jasper and can not cancel that day hotel in Kamloops. So we wasted 500 CAD (Jasper hotel) + 300 CAD (Kamloops hotel) plus one more day stuck in Jasper in the mountain. This is horrible because of the bad condition of the rental car.
Reviewed: September 11, 2023
They upgraded me from kia rio to BMW X3 SUV for just 15 CAD! The agent was very nice and helpful
Reviewed: July 2, 2023
We had to wait for a very long time for the pick up of the car.
Reviewed: January 28, 2020
Yes, the car offered was almost a brand new car with only around 300km.
Reviewed: September 18, 2019
The car only had a very quick and basic clean before i got it
Reviewed: August 25, 2019
車両の洗車が不十分。 AXAの保険証を見せたが、ロードサービス が着いて居ないと嘘をつかれ、追加で加入させられた。
Reviewed: June 16, 2023
픽업 카운터 직원은 그다지 친절하지 않았고 전문성도 좀 떨어져 보험 관련 질문에 속시원한 답변을 들을 수 없었습니다. 차에 네비가 장착되어 있냐고 물었더니 그렇다고 했지만 실제론 없었습니다. 하지만 계약한 Hyundai Elantra 대신 받은 Infinity 차는 트렁크가 좀 작은 점을 제외하고는 매우 좋은 차였습니다. 승차감도 좋고 여러가지 안전장치도 있고. 전반적으로 만족합니다.
Reviewed: June 12, 2023
Service was good and everything was perfect except the return policy since I wanted to return early but they don’t have policy to refund for early return
Reviewed: August 8, 2022
El coche era el modelo exacto de la reserva. Genial porque tenía un maletero enorme que es lo que necesitaba.
Reviewed: October 28, 2019
Great car though some issues with internal panel falling off. Only checked external state before moving off so my fault.
Reviewed: October 13, 2022
They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night
Reviewed: April 13, 2022
The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.
Reviewed: November 10, 2021
Easy to coordinate with. Always organized and easy to get a hold of shuttle. Staff was super friendly as usual
Reviewed: October 28, 2021
This was a fantastic experience! I was even able to get a free upgrade to a Wrangler, which I understand is rare, but was totally appreciated! Although I may have paid more in gas, the luxury of the vehicle was worth it!
Reviewed: July 18, 2022
The car exceeded expectations and the lady who served us at the car collection point was very helpful and pleasant.
Reviewed: June 14, 2019
I mentioned to Ayana Mahamed (who was working the counter at National at the Calgary Airport) that my wife and I took this trip to celebrate our 25th anniversary, and he VERY graciously upgraded us from a tiny economy car to a small luxury SUV. He was awesome. National is awesome. We are SO grateful :)
Reviewed: September 1, 2018
Like: We got an upgrade that really did the trick
Dislike: The unexpected transfer charge $300 at the end of the trip, we thought it was already in the charges.
Reviewed: November 13, 2020
Counter staff was extremely helpful. Surprised location was off site. Did not see that when booking
Reviewed: September 6, 2019
The car was old & damaged, very disappointing. I was required to call my insurance agency to confirm I had coverage. I have never in all my years of car rentals had to do this. I was very annoyed by this. I needed to extend my drop off time as we were flying and I had a flight change after the booking was made. I was charged an extra day for this 2 hour difference. This is disgusting customer service.
Reviewed: September 22, 2019
Wait time for pick up from airport was far too long, company wouldn’t answer phone so shuttle bus never came, waited for over 1hr before eventually sending a bus not big enough to fit everyone who was waiting
Reviewed: July 17, 2019
We were told that our US auto insurance did not cover the rental and were required to buy the Discount auto policy. The windshield developed a crack which I reported to their staff. We were told that the policy did not cover windshields and tires and that there would be an additional $500 fee.
Reviewed: June 11, 2019
We had a terrible experience with ur company. It took over an hour at the counter for the employees to complete the paperwork. We were charged extra for insurance, which we didn’t need as I verified insurance I had covered me in Canada. When we went to return the car they accused me of putting a hole in the back bumper. It took over 45 minutes to convince them I did not do it. They spent a lot of time checking on the computer to see if that car had damage... they could not find it. It was noted on my inspection report, however it was vague and the employees said that was for another area of the bumper... little did they know we had taken a picture of the damage when we picked up the car... it was dated and time stamped... that shut them up. I will never rent from your company again. I have the employees names if you want to document any of this information.
Reviewed: September 2, 2019
The car was not ready for pick up and there was an existing stone chip on the wind shield which is scary coz it might break on me specially on the way to a high altitude location at lake louise. However, the counter staff upon drop off was very nice and quick... It was not ACE though its Discount Cars...
Reviewed: August 29, 2019
This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++
Reviewed: August 18, 2019
They tried to give me a smaller vehicle than booked but once noted they brought the proper vehicle.
Reviewed: August 18, 2019
We expected a Santa Fe; we got a Dodge Durango instead, but no big deal. What was TERRIBLE upon returning the car was that they said we had incurred damages/scratches to the front bumper and they were going to charge us. I did all the driving and we never hit anything. I drove almost all highway miles and parked safely/responsibly. When they first inspected the car they had it parked closely behind another vehicle so they never even inspected the front bumper. Is this a scam? Do they just tell everyone they scratched the front bumper, get money from them, never fix it, park it close to another car during inspection for the next customer? We will dispute any charges. I will stick to a national reputable car rental company from now on; this was so ridiculous and dishonest of them. We did not incur ANY damage to their car; we are very responsible and took great car of the car. They initially got us to choose them with a low rental price, then tried to make up the difference. Not a good nor respectable way to run a business. Hurts them in long run. Expect better.
Reviewed: July 11, 2019
Thank you guys for making sure that a car is not going to be one of my concerns on my trip with great customer service and great vehicle!
Reviewed: April 24, 2019
When i returned the car, the guy found a miniscule chip in the windshield and a small ding on the hood of the car. I told him that i recalled hearing something bing off the windshield when i was driving but did not see or think anything of it. I did not recall a stone/pebble hitting the roof of the car. I was told that i had to put in an insurance claim. Very disappointed in their customer service.
Reviewed: March 16, 2019
We didn't actually see anyone from MEX. It turned out that we were renting from 2 brothers I think calling themselves Zoom Rentacar. It was in an off-airport hotel lobby. When I arrived, they charged me about $10/day to take the car out of Alberta to BC. When I complained about this they showed me some sort of boilerplate language on the booking that mentioned taking the car out of Ontario and said that this applied to Alberta also although it never mentioned that anywhere. The inside windshield of the car looked like they cleaned it with a muddy rag. The windshield washing fluid was empty and we had to stop to clean the inside windshield and to buy a gallon of washer fluid, a necessity when driving on winter roads.
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