This was second time I used this agent. Counter staff explained about the car situation. Although the car condition is not perfect good, counter explained to me that it functions well. The problem is only about the appearance. They marked all at the paper which didn't cause me any trouble when I returned the car.

it was great and will refer others

Small company with affordable prices. The store is located inside the Sheraton Skyline Hotel, without a signboard. You can take a free bus from Heathrow Terminals 1, 2, and 3 bus station to get there. Upon returning the car, they provided a ride to the departure terminal, and the service was pretty good. I had reserved a Ford Mondeo estate but got a Toyota AUIS hybrid instead. Although it's slightly smaller than the Mondeo, it was still sufficient. The mileage was 3000 miles on the odometer, so it was a very new car. I opted for the prepaid full tank option, which cost over 86 pounds. It turned out to be a rip-off because even running the tank empty only required a refill of 45 pounds. I strongly advise against getting the prepaid full tank option. I accidentally scratched the left front wheel and the wheel rim during roadside parking. They said it needed to be replaced when I returned the car, and I was charged 420 pounds including service fees and taxes. Fortunately, I had purchased the supplementary full insurance recommended by QEEQ in China, and I was fully reimbursed. I highly recommend this as it's much more cost-effective than buying full insurance abroad.

I booked the car through QEEQ Car was great. I extended the car rental via Drivalia platform Credit payment was to Drivalia But after countless emails, no invoice could be provided for me vehicle extension

Terrible staff, they don't care about anything. Car given with full tank and low pressure in tyres.

There were some hidden costs for the extra insurance. We paid for the insurance online with the booking, but we were told we should get more insurance, which added 200 pounds onto our costs. It would have been better to know this beforehand.