Car was fine - customer service- very poor

The car we hired had not been cleaned and wasnt washed from outside. It felt like someone had just returned thecar and then given to us.

It's a fraud. I wanted to pay with a debit card. They said that it was okay but I had to provide certain documents and have a 0 excess liability. I did what requested, but at the moment of renting the car I discovered that they wanted a new insurance to be taken (with them) and very expensive (three times the entire rental). The terms and conditions are not clear because they just mention a 0 excess liability (which I had). The client service I contacted didn't say anything about this new insurance. In sum, it's a fraud! Stay away from it!!!

I got a confirmation that I had my hire car. Then called them after my flight and they said they had no cars. I had to call my brokers. It was a nightmare.

Service took ages. Car wasn't clean which made it hard to detect damage already to vehicle. Problems with system which took too long. Staff were friendly but overall won't be going back.