counter staff were excellent, flight was delayed they stayed back to ensure I could continue my journey as I had a three hour drive to complete that night.
About QEEQ:8.0/10
not sure if the price did drop you took full amount of money and have yet to see any returned. normal practise for rental companies. it would be better to inform customers of how much time they should expect to allow once at the airport to picking up the car.
On drop off staff was not interested in checking vehicle for any damage It was my word against theirs if it was inspected later .there was no damage,the car & was brand new 300km.unable to send photos on phone
Got an upgraded car so that was a bonus! Staff were very friendly and helpful. Due to a road closure issue for an event staff contacted me a couple of times to ensure I would be able to catch my flight in time. Good service.
About QEEQ:10.0/10
Have used QEEQ quite a few times and it has always had a great rate.
The car was ready when I arrived and this was important to me and to the reasons to hire and my circumstances. The staff were friendly courteous and easy to deal with
An excellent experience!
I had booked it for 3 and as the people still had it out, I was told that they had until 3.30 with no extra charge. The car didn't get back until about 3.40 so we had to sit and wait. If I had been told that it might not be ready until 3.30, we would have come later.
“an easy way to book the transport you need for the holiday you are planning”
About Hertz:9.0/10
our car hire was problem free. Easy to pick up and drop off. we didn't exactly like the features of the car (ie. automatic driver assists often braked the car when it shouldn't have) but that wasn't the fault of Hertz. However, it wasn't the car choice we had chosen, but it still didn't ruin our holiday
“Great, easy. Except the insurance ( which fortunately we didn’t need to call on), and SatNav”
About Hertz:9.3/10
Just concerned about the damage report. We were shown a drawing of vehicle with damage indicated, at the desk, but didnt have that drawing to compare with our own inspection in the car lot. As we didn’t damage the vehicle, just hoping their before & after audits are the same as we couldn’t reference the “before” report.
Also, great that car had SatNav, but it would only work if destination address has a number preceding street name. It seems the airport has no street “number” so we weren’t able to use it to find our way back to the airport, which was stressful.
About QEEQ:8.0/10
Would rather have taken the premium insurance through Hertz as is sounds like it would have been a 3-party hassle if anything had happened. We didn’t realise Hertz would bill us & that we would have to bill you. Next time we’ll do the insurance through Hertz
Quick and easy pick up and return and the staff were super friendly! Could not have been a more pleasant experience.
About QEEQ:10.0/10
Great booking platform and loved the price drop guarantee. Very easy to deal with and excellent response times to email queries. Would use again and have highly recommended to others.
Waited at the airport for pickup for 15+ minutes as their phone was on silent so we couldn’t let them know we had arrived to be collected. Upon being picked up from the airport they arrived in a car with no car seat for our 3 month old (which had been requested prior). Once we had been taken back to the office to sign paperwork etc a car seat was put in the car; however as he was struggling to put it in, he asked my partner if he would like to have a go at installing it. This didn’t fill me with confidence. Once at our hotel I noticed the baby seat belt straps were not looped over the safety bar at the back of the car seat - which is a huge safety issue.
Overall not impressed with the service and probably would not book with them again.
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