Not trustworty

My experience would have been better if I did not have to drive a van with the advertisement on the hood and side of the vehicle. We hardly drove it so we would not be mistaken for a rental service car. A guest at our resort walked up the van thinking we were a driving service.

This was the worst car rental company I have ever experienced. The customer service was beyond horrendous. We waited over 2 hours to receive a vehicle that my husband could barely fit in. Not to mention they over charged us for more insurance and $31 a day for a flimsy booster seat. When we asked for a different vehicle there were none available at that location. Upon return the woman at the counter was extremely rude and very sassy. I will never rent a vehicle from here again

Shuttle service driver was courteous and professional

Everything was great except that they said my key fob didn't work but I could lock the car manually. Well the manual lock wouldn't lock either so I couldn't lock the care.

Horrible customer service at the counter. She would not let me use my own insurance, would not let me use the insurance that came with my easy car rental booking. They also did not have my car category and offered me an "upgrade". I drove over 1500 miles in the trip and the wanted me to drive a Ford Expidition (essentially a bus). That was unacceptable and they advised me they did not have any other vehicles. After over an hour at the counter, and speaking to multiple people, they finally got me an alternative. The cost of my 10 days tripled because of all of this and I was limited to what I could do on my vacation. Nothing but negative comments to say about Greenmotion and will never rent from them again.