Confusion by Europcar HQ

There wasn't much of a queue. We were unfamiliar with hybrid vehicles, but the staff provided patient and detailed explanations. The only downside was that the car's screen initially couldn't connect to the phone for mirroring, which made driving a bit inconvenient. Later, the car system automatically connected to the phone, and the trip went smoothly.

It's the standard process for European car rental companies. The car I booked was not available, and the staff tried to suggest an upgrade. I declined, so they gave me a similar model!

Yana was great!!

The car rental "office" was not reached from the airport by shuttle bus as it claimed to be, there is no shuttle bus and you have to walk 1km into another country. It did not open during the hours it said it would either online or in the office "window". Cars are collected and returned in a poorly lit, broken down underground car park which is separated from the office by a short walk past bars frequented by aggressive alcoholics and people attempting to sell you wares of an uncertain provenance. Best avoided after sunset unless in the presence of armed guards.