Never again! Totally ripped off!

S.MacDonald

United States

Reviewed: Thu, Feb 14, 2019

About ESSENCE: 6.0 /10

Upon arrival we were offered an upgrade in which we were told $80 total usd. When we asked her if this was on top of the old amout she stated it was the total with everything. She asked if we would travel through tolls, we told her we may or may not travel once to Tampa to see the beach. She stated for $8.99 we could have a fast pass in case we incur any tolls. When we said Disney area was the only place we would be, other than possibly the one trip to Tampa, she told us it would be worth getting. We went through 1 toll and were charged over $71usd! Totally lied to and ripped off! I will never rent a car through here again and will highly NOT RECOMMEND this company!

ESSENCE

Orlando International Airport(MCO)

Orlando

United States

Compact | Nissan Versa or similar

8-day rental

Relevant Reviews on ESSENCE Orlando - Airport (Florida)

C.Maltzman

United States

12-day rental

Compact | Nissan Versa or similar

ESSENCE

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Mon, Dec 16, 2019

“Non Approved Charge Added Surreptitiously”

About ESSENCE: 9.0 /10

My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.

United States

7-day rental

Economy | Toyota Yaris or similar

ESSENCE

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Tue, Sep 24, 2019

About ESSENCE: 7.3 /10

The counter staff when we picked up the car was very friendly, but a bit slow. When we got our car I said it smelled funny, they said it was a car spray. The smell turned to a smokey smell after the spray wore off. Thankfully we didn't drive long distances, but the small was bad. During pick up it was not mentioned that return shuttles only occur every half hour, whereas pick up was anytime upon request. This would have been good to know.`

About QEEQ: 8.0 /10

R.Aucoin

United States

7-day rental

Compact | Nissan Versa or similar

ESSENCE

Orlando International Airport(MCO)

Orlando

United States

Reviewed: Mon, Apr 29, 2019

“It was ok. Booking took too long”

About ESSENCE: 5.3 /10

The car had 13,000 miles on it and it ran rough. The salesman tried to sell us toll transponder for $8.00 a day we went through 2 tolls total. What a waste that would of been.