The service staff at avis was tremendous!!! Never had a better experience renting a vehicle.

Very satisfied. Arriving at the store late at night, which is considered after-hours for Americans, they still maintained excellent service with clear explanations. The car was handed over with a full tank, providing great convenience for newcomers. The return process was even better. You simply park the car in the designated spot, leave the keys inside, and take a free shuttle to the airport! There’s staff guiding you throughout the entire process. Highly reliable!

Good.

The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.

Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff

Yes-Buick Enclave was a suitable substitution for to originally designated Nissan Pathfinder