I was sent to a postcode that didn't exist. The number I tried didn't work.

The company arranged a car to pick us up and take us to their office. When we arrived at the airport parking lot after our flight, the car was already full. The driver politely asked us to wait a moment while he dropped off the other passengers and then came back for us. We waited about 40 minutes before the car returned to take us to the rental company. We waited about 10 minutes at the counter and another 10 minutes for the paperwork. The whole process was very courteous.

The service is quite good.

Very cheap but the lack of customer service or even regard for its customers outweighs the price point. It does not cost them to smile and be more informative. The experience started to deteriorate at the airport when I realised they had a pick-up service. I had not opted for it but I showed them the reservation and offered to pay the difference if they would take us to the pick-up location. They refused. At the pick-up location, a lot of time was wasted on people trying to search for proof of address online and in archives. This could very simply be resolved by them announcing to everyone to have their proof ready so that everyone did not have to wait while the people at the counter tried to get the documents and then the next person does the same and the one after that too. The pick-up location does not have any toilets or tea/ coffee facilities or vending machines. It was very crowded with 4 families all waiting for a pick-up.

Quite easy to make the booking. Very flexible arrangements. Cheap top-up insurance to bring excess to zero.

The car was in excellent condition. I actually picked this car up from the Thrifty Birmingham branch. Staff were not helpful at all. They required several documents, it's not really a smooth and easy process. Also when taking the car back, it seemed like the guy was trying to find any excuse to not give me back my deposit. He first started with saying the tyre pressure was low and then suggested my petrol was low. It took him over an hour for him to give me my deposit back. Extremely poor service.

Easy to book, no issue with easyrentcars.com

Car was good. Wait was too long. What is an equiv car should be better defined. Staff Jon preferred that I cancelled! They agreed to cancel the first 500 taken on a S$ card(to take away forex diff), instead took 500 off a UK TSB acct. The first deposit was not cancelled or returned to the card account. WOULD HAVE BEEN BETTER FOR DOLLAR TO RESERVE THE CREDIT. That was how SIXT secured their deposit in my earlier week's rental. So much neater, and more considerate to the customer.

Presently surprised wth Price Drop Protector. Pleasant little innovation. Keep it up in looking after your customer's interest.